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If you would like to talk to us or have a question, please get in touch . Or you can fill out the contact form and we'll get right back to you!

Looking to rent with us? We're here to assist you every step of the way. Please complete the form below to provide us with details about your rental needs. The more information you can share, the better we can tailor our services to match your requirements.

Need assistance? Our Service Team is here to help. Please fill out the form below with your question or problem. Be as detailed as possible to help us understand your situation better. Once you submit the form, our team will review your request and get back to you promptly.

Portacount Service Request

Next Step – Packaging & Shipping

The next step is to package your Portacount unit inside its TSI case, along with a copy of your confirmation email. Please review the Shipping Checklist to ensure you have included all the necessary components and none of the items that should not be included.

Then, pack the case inside an additional box to prevent damage during shipping and ship it to the address below or drop it off at your closest Concept Controls office to have it delivered to our TSI-certified service and calibration lab.

Concept Controls
c/o Service department
160 McGovern Drive
Cambridge, ON N3H 4R7
1-888-207-2212, ext: 7450

Standard lead time for service and calibration is 2-3 weeks from when we receive your unit. If you have any questions, email service-cam@conceptcontrols.com or call: 1-888-207-2212, ext: 7450

Download Shipping Check List

SERVICE ITEMS:  Please complete the form above and include a copy of the confirmation email with the equipment being returned.

WARRANTY ITEMS:  Sensors or Product requiring warranty replacement will be evaluated by a Concept Controls Inc Service Technician at no charge. Sensors or Product received and found to be faulty & not covered by the manufacturers warranty; or tested & found to operate within manufacturers specs, will be returned and standard billing charges will apply. Sensors or Product not replaced at the time of Estimate will be subject to the minimum Service department Evaluation charge. CONCEPT CONTROLS INC.

DECONTAMINATION INSTRUCTIONS: Concept Controls Inc. is committed to the safety of all its employees who will be handling your equipment. Please decontaminate the items before returning to Concept Controls Inc. At a minimum, please wipe the external case with a soap and water. Instruments must be clean and free of any contaminants which may be from sampling or a sampling site (eg: Dust, Dirt, Asbestos or Fibers, Acids, Solvents, Radioactive and/or Biological Hazards). Please Note: Failure to decontaminate the equipment may result in additional billing charges. Please do not include alcohol or any dangerous goods with your shipment, as they will not be returned.

Our frontline workers were not only protected, but were also learning how to use their PPE in the most effective manner. Using the PortaCount is simply a better way of doing it.

Healthcare Operator