Portacount Service Request
Concept Controls is TSI’s Only Canadian Factory Authorized Service Center
Our online service request portal is the fastest, most error-free way to have your TSI Portacount unit serviced and calibrated in Canada. Complete the request form below. Once completed, you’ll also receive a confirmation email, packaging checklist, and shipping instructions to ship your Portacount unit to our TSI Factory Authorized Service Center.
SERVICE ITEMS: Please complete the above form and include a copy of the confirmation email with the returned equipment.
WARRANTY ITEMS: Sensors or Products requiring warranty replacement will be evaluated by a Concept Controls Inc. service technician at no charge. Sensors or Products received and found to be faulty & not covered by the manufacturer’s warranty or tested & found to operate within the manufacturer’s specs will be returned, and standard billing charges will apply. Sensors or Products not replaced at the time of Estimate will be subject to the minimum Service department Evaluation charge. CONCEPT CONTROLS INC.
DECONTAMINATION INSTRUCTIONS: Concept Controls Inc. is unwavering in its commitment to the safety of all its employees who will be handling your equipment. Please decontaminate the items before returning them to Concept Controls Inc. At a minimum, please wipe the external case with soap and water. Instruments must be clean and free of any contaminants which may be from sampling or a sampling site (eg: Dust, Dirt, Asbestos or Fibers, Acids, Solvents, Radioactive and/or Biological Hazards). Please Note: Failure to decontaminate the equipment may result in additional billing charges. Please do not include alcohol or any dangerous goods with your shipment, as they will not be returned.
Our frontline workers were not only protected, but were also learning how to use their PPE in the most effective manner. Using the PortaCount is simply a better way of doing it.