Job Seekers

Concept Controls is an innovative and dynamic company providing sales, rentals, and servicing of safety instrumentation products from top manufacturers. We take pride in the quality and exceptional level of service we provide to our valued business partners and are committed to being the industry leader in customer service.

We are seeking a talented team player to fill our full-time (Mon.-Fri. 8 am-5 pm) Service & Rentals Technician position. Excellent customer service coupled with a solid technical aptitude is a must. This position requires juggling multiple tasks and the ability to change direction quickly while maintaining our high company standards.

An excellent opportunity to grow with a soild organization where employees are rewarded for their hard work in our fast-paced team environment. A crucial part of our culture is fostering strong team relationships with our peers and encouraging the personal growth of our staff. That is why we offer competitive wages, a comprehensive benefits package, an RRSP program, and a quarterly bonus program. 

Responsibilities

• Respond to customer requests promptly and courteously.
• Coordinate service and rental bookings.
• Maintain an accurate and organized fleet of rental equipment.
• Input orders into the business ERP program.
• Prepare equipment before renting, and clean and maintain equipment upon return.
• Provide technical assistance to internal and external customers.
• Troubleshooting and performing in-house service work.
• Maintain customer and vendor paperwork.
• Set up new equipment for the sales department to customer’s specifications upon purchase.
• Inventory management and maintenance by performing ongoing cycle counts and assigning bin locations for new inventory.
• Maintain a clean, organized and safe warehouse.
• Coordinate RMA’s for all vendor returns and facilitate return shipments.
• Provide customers with repair quotations and communicate status updates on customer equipment.

Qualifications

• High School Diploma is required.
• Electronic or instrumentation experience is an asset.
• Previous experience in the Customer Service or Rental industry is preferred.
• Self-motivated and able to work under minimal supervision.
• Excellent technical aptitude.
• Ability to troubleshoot and problem-solve.
• Well organized and able to multi-task.
• Must be able to work in a team environment.
• Close attention to detail.

Job Type: Full-time

Work Location: On-site, In person

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

About Innovative Fall Protection, a division of Concept Controls Inc. 

For over 30 years, customers have trusted Concept Controls & Innovative Fall Protection to help them find the best solutions to their workplace safety challenges. Protecting workers is a vital responsibility for any organization. Beyond the jobs that they do, the men and women in the field are parents, spouses, siblings, friends, and neighbours. Customers rely on our expertise, knowledge, and experience to help identify and monitor hazards in the workplace. 

Our organization has continued to foster the growth and development of our employees, and we are incredibly proud to have a group of individuals who have grown with our company, spending decades helping us build our team to where it is today. 

We are currently looking to fill a full-time fall protection Installer. In this position, you will be critical in safeguarding workers’ lives by installing and maintaining fall protection systems. Responsible for working on a variety of different projects and collaborating with team members to ensure we are executing installations with the highest standards of quality and safety.   

Job Description:

• Install and inspect fall protection systems, including guardrails, lifelines, anchor points.
• Basic construction skills
• Physically fit  
• Collaborate with Project Manager, Engineer and clients to understand the scope of work and requirements to ensure installation meets specifications and engineered drawings.
• Conduct pre-installation site assessments as required, to identify potential hazards and develop appropriate plan of action. 
  Prove feedback to Project Manager and Engineer on any project issues or delays.
• Adhere to industry standards and regulations, as well as company policies and safety procedures to ensure compliance. 
  Document installation process and maintain accurate records and reports.
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Laptop, Smartphone, iPad). 
  Good verbal communication skills with clients and co-workers 
  Valid Driver’s License with no major traffic violations within the last 5 years.
• Display team effort and dedication to customer  
  Job requires out of town travel, overnight hotel stays with crew member(s)
• Ability to work at heights & Confined spaces.
• Strong organization, along with attention to detail & accuracy
• Must be able to deal effectively and courteously with both internal team members and external customers. 

Job Type: Full-time 

Salary: $65,000 – $70,000 per year 

Benefits: 

• Use of company vehicle and gas card while working out of town
• Company cell phone  
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care 

Schedule: Monday to Friday (occasional weekends)

Supplemental pay types: Profit sharing program

Work Location: Home office Calgary – Job locations are across western Canada